Question 1

What is Wam?

Accepted Answer

Wam is a mobile wallet app designed to make financial transactions easier, faster, and more inclusive in the Caribbean. Using the Wam app, you can securely store money in your digital wallet, send or receive payments, and make purchases — whether you have a bank account or not.

Question 2

Who is Wam for?

Accepted Answer

Wam is for individuals and small businesses looking for a simple, secure way to manage, send and receive money.

Question 3

Is my money safe in Wam?

Accepted Answer

Absolutely. Wam is regulated by the Central Bank of Trinidad and Tobago as an Electronic Money Issuer (EMI). We use state-of-the-art security features to protect your funds and personal information.

Question 4

Where is Wam available?

Accepted Answer

Wam is based in Trinidad and Tobago, but our future ambitions include international expansion.

Question 5

Where can I download the Wam app?

Accepted Answer

You can download the Wam app from the Apple App Store or Google Play store. Please note: this is our very first release - a limited-feature version. We're working hard behind the scenes to add more features very soon, so stay tuned for that!

Question 6

What can I do with Wam right now?

Accepted Answer

In this early version of Wam, you can:
• Send and receive money between Wam users (P2P)
• Top up your wallet or withdraw money from your wallet via bank transfer
• Cash in and cash out with our pilot agent at the Wam office: 74 Long Circular Road, St. James

This is just the beginning. We've launched this first version to get Wam into your hands — so you can try it out, see what's possible, and help shape where we go next. We're building Wam together, and your feedback helps guide what comes next. Look out for upcoming features like business payments and more agent locations — coming soon!

Question 7

How do I use the Wam app?

Accepted Answer

Our Help Center has step-by-step guides and more FAQs. You can also reach out and chat with us via the app if you get stuck. We're happy to help. Just tap 'Customer Support' from the main menu or tap the headset icon.

Question 8

How can I give feedback or suggest improvements?

Accepted Answer

We'd love to hear from you. You're part of building Wam. Contact us via 'Feedback' feature in the app, accessible from the main menu, or use the contact form on our website. We're using your insights to help prioritize new features and improve the experience for everyone.

Question 9

Do I need a bank account to use Wam?

Accepted Answer

No, you don't. You can visit a Wam agent to convert cash to Wam (electronic money), and vice versa! Therefore you can use Wam even if you don't have a bank account.

Question 10

Do I need to make an appointment with the Wam agent?

Accepted Answer

We kindly recommend reaching out in advance so our agent can be prepared to assist you with your cash in or cash out request. Please give us a heads up by calling or messaging us on WhatsApp.

Question 11

I signed up for Wam as an early tester a few years ago. Is my account still active?

Accepted Answer

We sincerely appreciate the valuable input from our early testers. We've carefully recorded key details about these early accounts, including previous balances. As Wam now operates on a new platform, these accounts are no longer active. When we launch, you'll be invited to create a new account. Once your new account is activated, we will validate your previous account and transfer your balance accordingly.

Question 12

Is there an annual fee for a Wam wallet?

Accepted Answer

No, there's no annual fee for using a Wam wallet. Wam aims to keep costs low to ensure accessibility for everyone. Some transaction fees may apply, but these will always be transparently communicated.

Question 13

What are the transaction fees?

Accepted Answer

There will be no fees for cashing in (i.e. adding funds into your Wam wallet) and peer-to-peer payments. Cashing out will incur a 2% flat fee to the individual on the amount requested to be withdrawn from the Wam wallet.

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